Recall that each contact is assigned attributes, called contact fields, that hold values such as their names, phone numbers, and any other individual information you want to include. Contact fields are divided into two types, default fields and custom fields, and they can hold three types of values: text, numeric, or date & time.
Note that only date & time values can be used for custom contact fields within Campaigns.
Creating Custom Contact Fields
You can easily create a customized Contact Field by navigating to the "Contacts" tab in your account. From there, click "Manage Fields".
You will see the following pop-up allowing you to create your own Contact Fields. In this example, we see Age, Gender, and Join Date. For each of the Contact Fields one of three types of values has been chosen: text, numeric, or date & time.
Click "Show" to see these Custom Contact Fields for each contact.
Note that the manage field dialog is also another way to know how to refer to a field value in a message or flow, i.e. @contact.age.
Editing a Contact's Custom Fields
Custom fields, while created via the "Manage Fields" button on the contacts tab, can be edited via the Custom Fields dialogue also located within each contact's profile page. To access the Custom dialogue, navigate to a contact's profile page and select the "Edit" option from the settings menu:
The custom fields you've added to your account will be listed in the dialogue, where each contact's individual values will appear. To edit these values, simply select the Custom Field you'd like to change, then update the value & click "Save Changes". The example below, we've chosen to edit the Custom Field "Age":
Learn to Add and Update Contact Fields here.