Channels

Channels are how you engage with your contacts. You can add channels to communicate over Facebook Messenger, Twitter, SMS, phone calls, and more.

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24 articles in this collection
Written by Nicolas Pottier and Leah Christine Breeden

Adding a Ticketing Service

Add an Email or Zendesk ticketing service to your account to pass communications to human agents.
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Written by Leah Christine Breeden
Updated over a week ago

Setting a Contact's Preferred Channel

What if my contacts prefer to communicate via a particular channel type?
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Written by Leah Christine Breeden
Updated over a week ago

Creating a Twitter Flow

How do I send a flow via my Twitter channel?
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Written by Leah Christine Breeden
Updated over a week ago

Restricting Sending to International Numbers

Choose to restrict or allow sending to international numbers.
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Written by Leah Christine Breeden
Updated over a week ago

How to Split by Channel in a Flow

Use a Split by Expression action to set a flow's channel.
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Written by Leah Christine Breeden
Updated over a week ago

Download our Android App

Follow these steps to download our app to your Android device.
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Written by Leah Christine Breeden
Updated over a week ago

WhatsApp Template Languages

Mapping from WhatsApp Languages
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Written by Nicolas Pottier
Updated over a week ago

Adding Additional Channels

I've already added my first channel. How do I add more channels to my account?
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Written by Leah Christine Breeden
Updated over a week ago

Introduction to Channels

Channels allow you to send and receive messages or phone calls through your account. Learn more about your channel options here.
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Written by Nicolas Pottier
Updated over a week ago

Adding a Channel

How do I add my first channel?
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Written by Nicolas Pottier
Updated over a week ago

Removing a Channel

How do I remove a channel from my account?
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Written by Nicolas Pottier
Updated over a week ago