Channels

Channels are how you engage with your contacts. You can add channels to communicate over Facebook Messenger, Twitter, SMS, phone calls, and more.

24 articles in this collection
Written by Nicolas Pottier and Leah Christine Breeden

Adding a Ticketing Service

Add an Email or Zendesk ticketing service to your account to pass communications to human agents.

Written by Leah Christine Breeden
Updated over a week ago

Setting a Contact's Preferred Channel

What if my contacts prefer to communicate via a particular channel type?

Written by Leah Christine Breeden
Updated over a week ago

Creating a Twitter Flow

How do I send a flow via my Twitter channel?

Written by Leah Christine Breeden
Updated over a week ago

Restricting Sending to International Numbers

Choose to restrict or allow sending to international numbers.

Written by Leah Christine Breeden
Updated over a week ago

How to Split by Channel in a Flow

Use a Split by Expression action to set a flow's channel.

Written by Leah Christine Breeden
Updated over a week ago

Download our Android App

Follow these steps to download our app to your Android device.

Written by Leah Christine Breeden
Updated over a week ago

WhatsApp Template Languages

Mapping from WhatsApp Languages

Written by Nicolas Pottier
Updated over a week ago

Adding Additional Channels

I've already added my first channel. How do I add more channels to my account?

Written by Leah Christine Breeden
Updated over a week ago

Introduction to Channels

Channels allow you to send and receive messages or phone calls through your account. Learn more about your channel options here.

Written by Nicolas Pottier
Updated over a week ago

Adding a Channel

How do I add my first channel?

Written by Nicolas Pottier
Updated over a week ago

Removing a Channel

How do I remove a channel from my account?

Written by Nicolas Pottier
Updated over a week ago

Telegram

Introduction to Telegram Channels

What is Telegram & how does it work?

Written by Nicolas Pottier
Updated over a week ago

Adding a Telegram Channel

What are the steps to adding a Telegram channel?

Written by Nicolas Pottier
Updated over a week ago

Facebook Messenger

Introduction to Facebook Messenger

Learn more about Facebook Messenger bots.

Written by Nicolas Pottier
Updated over a week ago

Create and Submit your Facebook Messenger Bot for Review

How do I create a bot for Facebook Messenger?

Written by Leah Christine Breeden
Updated over a week ago

Triggering a Flow When a Contact Initiates a Conversation

How can I start a flow when a contact initiates a conversation with my bot?

Written by Nicolas Pottier
Updated over a week ago

Twitter

Introduction to Twitter Channels

How do Twitter channels work?

Written by Nicolas Pottier
Updated over a week ago

Connecting your Twitter Account

How do I create a Twitter bot and connect a Twitter channel?

Written by Nicolas Pottier
Updated over a week ago

SMS and Phone Calls

Adding a Twilio Number

Use this guide to purchase and connect a virtual Twilio number to send and receive messages.

Written by Nicolas Pottier
Updated over a week ago

Managing Opt-Outs on Twilio Channels

Use this guide to learn how to track and manage contacts who opt-out of receiving messages via Twilio.

Written by Nicolas Pottier
Updated over a week ago

Adding a Twilio Messaging Service

Enable programmatic SMS messaging with your Twilio channel.

Written by Nicolas Pottier
Updated over a week ago

Advanced

Integrating Using the External Channel API

How do I integrate an external API to my account?

Written by Nicolas Pottier
Updated over a week ago

Using an Android phone as a Channel

Your guide to connecting and navigating your Android phone channel.

Written by Nicolas Pottier
Updated over a week ago

Using a Bulk Sender

What if I want to send more than the 330 messages/hour allotted by the Android application?

Written by Nicolas Pottier
Updated over a week ago