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Contacts
Contacts
Learn how to create or import contacts and how to manage contacts in your account.
27 articles in this collection
Written by
Nicolas Pottier
and
Leah Christine Breeden
Contact Statuses
A contact's status can be set to Active, Stopped, Blocked, or Archived. Learn what each status means in this guide.
Written by
Leah Christine Breeden
Updated over a week ago
Archiving Contacts in a Flow for Easy Deletion
Contacts must be archived to be deleted. Use this action in a flow to easily archive contacts and entire groups.
Written by
Leah Christine Breeden
Updated over a week ago
Placing Contacts in the 'Stopped' Folder
Stopped contacts have opt-ed out of receiving messages from you and are removed from all groups.
Written by
Leah Christine Breeden
Updated over a week ago
Using the 'Last Seen On' Contact Field
The 'Last Seen On' contact field is useful in understanding when contacts last communicated with you & identifying dormant contacts.
Written by
Leah Christine Breeden
Updated over a week ago
Updating a Contact's Status in a Flow
You can use the 'Update the Contact' action in a flow to change a contact's status to either active, stopped, or blocked.
Written by
Leah Christine Breeden
Updated over a week ago
Changing the Order of Featured Fields on the Contacts Page
Featured fields are shown left to right on the Contacts page from earliest creation date. Change the order via the Manage Fields page.
Written by
Leah Christine Breeden
Updated over a week ago
Updating a Custom Contact Field Type
Edit a custom contact's field type from the default text field type to number, date & time, state, district, or ward.
Written by
Leah Christine Breeden
Updated over a week ago
Sorting Contact Field View
Change how you view fields on the Contacts page to easily sort your contacts.
Written by
Leah Christine Breeden
Updated over a week ago
Contact Message History
What information is included in a contact's message history?
Written by
Leah Christine Breeden
Updated over a week ago
How do I Manage Contact Fields?
You can now manage all of your contact fields directly from the "Manage Contact Fields" page.
Written by
Leah Christine Breeden
Updated over a week ago
Adding and Updating a Contact Field
How do I add & update my contacts' contact fields?
Written by
Leah Christine Breeden
Updated over a week ago
Introduction to Contacts
A contact is an end-user that has interacted or will interact with your account. Learn how to create and manage contacts here.
Written by
Leah Christine Breeden
Updated over a week ago
Setting the Language for a Contact
There are a few ways to set the language preferences of your contacts. Learn how here.
Written by
Leah Christine Breeden
Updated over a week ago
Searching for Contacts
How do I search for individual contacts or contacts that match a query?
Written by
Leah Christine Breeden
Updated over a week ago
Deleting Contacts
Follow these steps to permanently delete contacts.
Written by
Leah Christine Breeden
Updated over a week ago
Editing Contact Field Values
Use this guide to update or edit your contacts' information.
Written by
Leah Christine Breeden
Updated over a week ago
How Can I View Where Contact Fields are Used?
You can see the flows, campaign events, and contact groups where a contact field is being used via the "Manage Contact Fields" page.
Written by
Leah Christine Breeden
Updated over a week ago
What is a "Featured" Contact Field?
When a contact field is "featured" it will appear at the top of your contact's individual page.
Written by
Leah Christine Breeden
Updated over a week ago
Exporting Contact Groups
Use this guide to export contact groups from your account.
Written by
Leah Christine Breeden
Updated over a week ago
Contact Information Anonymization
Use the anonymization feature to protect your contacts' information.
Written by
Nicolas Pottier
Updated over a week ago
Creating Custom Contact Fields
How do I make my own contact fields?
Written by
Leah Christine Breeden
Updated over a week ago
Importing & Exporting Contacts
Import or export entire groups of contacts using a simple XLS (MS Excel) spreadsheet.
Written by
Nicolas Pottier
Updated over a week ago
Blocking Contacts
Follow these steps to archive all incoming messages from blocked contacts and restrict flows from sending to blocked contacts.
Written by
Nicolas Pottier
Updated over a week ago
Creating a Contact
Follow these simple steps to create a contact.
Written by
Nicolas Pottier
Updated over a week ago
Deleting Contact Fields
How do I delete contact fields that I created?
Written by
Nicolas Pottier
Updated over a week ago
Adding, Editing & Prioritizing Contact Addresses
Use this guide to add, edit & prioritize contact addresses.
Written by
Nicolas Pottier
Updated over a week ago
Adding Contact Fields
Contact Fields are values like names, phone numbers, and any other individual information you want to include. Learn how to add them here.
Written by
Nicolas Pottier
Updated over a week ago