Contacts

Contact Statuses

A contact's status can be set to Active, Stopped, Blocked, or Archived. Learn what each status means in this guide.

Written by Leah Christine Breeden
Updated over a week ago

Archiving Contacts in a Flow for Easy Deletion

Contacts must be archived to be deleted. Use this action in a flow to easily archive contacts and entire groups.

Written by Leah Christine Breeden
Updated over a week ago

Placing Contacts in the 'Stopped' Folder

Stopped contacts have opt-ed out of receiving messages from you and are removed from all groups.

Written by Leah Christine Breeden
Updated over a week ago

Using the 'Last Seen On' Contact Field

The 'Last Seen On' contact field is useful in understanding when contacts last communicated with you & identifying dormant contacts.

Written by Leah Christine Breeden
Updated over a week ago

Updating a Contact's Status in a Flow

You can use the 'Update the Contact' action in a flow to change a contact's status to either active, stopped, or blocked.

Written by Leah Christine Breeden
Updated over a week ago

Changing the Order of Featured Fields on the Contacts Page

Featured fields are shown left to right on the Contacts page from earliest creation date. Change the order via the Manage Fields page.

Written by Leah Christine Breeden
Updated over a week ago

Updating a Custom Contact Field Type

Edit a custom contact's field type from the default text field type to number, date & time, state, district, or ward.

Written by Leah Christine Breeden
Updated over a week ago

Sorting Contact Field View

Change how you view fields on the Contacts page to easily sort your contacts.

Written by Leah Christine Breeden
Updated over a week ago

Contact Message History

What information is included in a contact's message history?

Written by Leah Christine Breeden
Updated over a week ago

How do I Manage Contact Fields?

You can now manage all of your contact fields directly from the "Manage Contact Fields" page.

Written by Leah Christine Breeden
Updated over a week ago

Adding and Updating a Contact Field

How do I add & update my contacts' contact fields?

Written by Leah Christine Breeden
Updated over a week ago

Introduction to Contacts

A contact is an end-user that has interacted or will interact with your account. Learn how to create and manage contacts here.

Written by Leah Christine Breeden
Updated over a week ago

Setting the Language for a Contact

There are a few ways to set the language preferences of your contacts. Learn how here.

Written by Leah Christine Breeden
Updated over a week ago

Searching for Contacts

How do I search for individual contacts or contacts that match a query?

Written by Leah Christine Breeden
Updated over a week ago

Deleting Contacts

Follow these steps to permanently delete contacts.

Written by Leah Christine Breeden
Updated over a week ago

Editing Contact Field Values

Use this guide to update or edit your contacts' information.

Written by Leah Christine Breeden
Updated over a week ago

How Can I View Where Contact Fields are Used?

You can see the flows, campaign events, and contact groups where a contact field is being used via the "Manage Contact Fields" page.

Written by Leah Christine Breeden
Updated over a week ago

What is a "Featured" Contact Field?

When a contact field is "featured" it will appear at the top of your contact's individual page.

Written by Leah Christine Breeden
Updated over a week ago

Exporting Contact Groups

Use this guide to export contact groups from your account.

Written by Leah Christine Breeden
Updated over a week ago

Contact Information Anonymization

Use the anonymization feature to protect your contacts' information.

Written by Nicolas Pottier
Updated over a week ago

Creating Custom Contact Fields

How do I make my own contact fields?

Written by Leah Christine Breeden
Updated over a week ago

Importing & Exporting Contacts

Import or export entire groups of contacts using a simple XLS (MS Excel) spreadsheet.

Written by Nicolas Pottier
Updated over a week ago

Blocking Contacts

Follow these steps to archive all incoming messages from blocked contacts and restrict flows from sending to blocked contacts.

Written by Nicolas Pottier
Updated over a week ago

Creating a Contact

Follow these simple steps to create a contact.

Written by Nicolas Pottier
Updated over a week ago

Deleting Contact Fields

How do I delete contact fields that I created?

Written by Nicolas Pottier
Updated over a week ago

Adding, Editing & Prioritizing Contact Addresses

Use this guide to add, edit & prioritize contact addresses.

Written by Nicolas Pottier
Updated over a week ago

Adding Contact Fields

Contact Fields are values like names, phone numbers, and any other individual information you want to include. Learn how to add them here.

Written by Nicolas Pottier
Updated over a week ago