Flows

Starting a Contact in a Flow from the Contact's Information Page

Start a contact in a flow directly from their contact information page.

Written by Leah Christine Breeden
Updated over a week ago

Changing the Default Flow Language

Flows will send in the language you've selected at the creation of a flow. To change that default language, follow these steps.

Written by Leah Christine Breeden
Updated over a week ago

Background Flows

Contacts can only be active in one Messaging flow at a time, but Background flows can send at any time without interrupting other flows.

Written by Leah Christine Breeden
Updated over a week ago

Splitting by Group Membership

You can route contacts through your flow based on their group membership.

Written by Leah Christine Breeden
Updated over a week ago

Start Flow Sending Options

What do the checkboxes in the 'Start Flow' dialogue mean?

Written by Leah Christine Breeden
Updated over a week ago

Viewing the Flow Start Log

See your Flow Start Log to view a detailed record of every flow that has been started from your account.

Written by Leah Christine Breeden
Updated over a week ago

Using the Context Explorer

Use the Simulator to view the variables available in your flow.

Written by Leah Christine Breeden
Updated over a week ago

Adding a Topic to your Facebook Messenger Flow

Adding a topic (or Facebook tag) helps guarantee delivery of your messages.

Written by Nicolas Pottier
Updated over a week ago

Global Variables

A global is a shared value that can be used across your account, making the reference of frequently used values much simpler.

Written by Leah Christine Breeden
Updated over a week ago

Adding Classifiers to a Flow

Classifiers allow you to interpret free text within a flow to extract relevant pieces of information.

Written by Leah Christine Breeden
Updated over a week ago

Sending Airtime with DT One

Send your contacts mobile top-ups to their prepaid phones using DT One, formerly TransferTo.

Written by Leah Christine Breeden
Updated over a week ago

Starting Contacts in a Flow based on a Search

Search for contacts based on a query and start them in a flow.

Written by Leah Christine Breeden
Updated over a week ago

Starting Somebody Else in a Flow from a Query

Within a flow, you can start recipients from a query in a different flow. See how here.

Written by Leah Christine Breeden
Updated over a week ago

Creating an Image Attachment URL

You can collect an image sent by a contact and save the result as the image URL.

Written by Leah Christine Breeden
Updated over a week ago

Start Somebody Else in a Flow

Use this action to place a separate contact or group in a flow when a contact reaches this step.

Written by Leah Christine Breeden
Updated over a week ago

Split by Contact Field

Use this action to check for pre-existing fields for your contacts.

Written by Leah Christine Breeden
Updated over a week ago

Split by Flow Result

Use this Split Action to evaluate a sequence of values separated by a space ( ), period (.) or plus sign (+).

Written by Leah Christine Breeden
Updated over a week ago

Actions

An action represents some action(s) taken on behalf of your flow. For example, "Send and email" or "Update the contact".

Written by Leah Christine Breeden
Updated over a week ago

Response Rules

Response rules evaluate the operand designated by the Split Action type, such as "has a number" or "is not empty".

Written by Leah Christine Breeden
Updated over a week ago

Setting your Contacts' Language Preferences

What if my contacts prefer to communicate in a particular language?

Written by Leah Christine Breeden
Updated over a week ago

Use a 'Split Randomly' Action to Create Evenly-Distributed Buckets

The 'Split randomly' action creates equally distributed pathways through which your contacts will randomly pass.

Written by Leah Christine Breeden
Updated over a week ago

Navigating the Flow Editor

The flow editor is where you build and edit your flows. Read this article to learn how to use this powerful tool.

Written by Leah Christine Breeden
Updated over a week ago

Variable Reference

Use this reference guide to understand how to use variables in your flows.

Written by Leah Christine Breeden
Updated over a week ago

Introduction to Flows

A flow is a visual representation of conditional branch logic that's applied to your contacts once they enter the flow.

Written by Leah Christine Breeden
Updated over a week ago

Adding Labels to Responses

Labeling incoming messages allows you to isolate responses to a specific question.

Written by Leah Christine Breeden
Updated over a week ago

Send Somebody Else a Message

Place this action at any node in a flow to send a message to someone other than the active contact that reaches that step.

Written by Leah Christine Breeden
Updated over a week ago

Sending Messages with a Flow

Use the Send Message action to send your contacts an automated message when they reach a particular node in a flow.

Written by Leah Christine Breeden
Updated over a week ago

Introduction to Flow Variables

Learn how to use variables in your flows.

Written by Leah Christine Breeden
Updated over a week ago

Switching Flows from the Old Editor to the New Editor

You can switch old editor flows to the new editor without having to re-do your flows. See how here.

Written by Leah Christine Breeden
Updated over a week ago

Setting an Expiration for a Flow

You can automatically expire inactive contacts from a flow after just 5 minutes or up to 30 days.

Written by Leah Christine Breeden
Updated over a week ago

Configuring a Webhook with Airtable

Store vast amounts of data in Airtable and use our Call Webhook feature to pull that data into your flow.

Written by Leah Christine Breeden
Updated over a week ago

Adding Notes to a Flow

Add notes within the flow editor as reminders to yourself or messages for collaborators.

Written by Leah Christine Breeden
Updated over a week ago

Adding Timeouts to a Flow

What happens when a contact doesn't respond to a message in a flow?

Written by Leah Christine Breeden
Updated over a week ago

Copying a Flow

Create a clone of a flow by following these simple steps.

Written by Leah Christine Breeden
Updated over a week ago

Exporting Flow Results

How do I export flow results from one or multiple flows?

Written by Leah Christine Breeden
Updated over a week ago

RuleSets, Now Called 'Split Actions'

Split Actions are the pivot points in a flow, "splitting" it into new branches. Use this guide to learn more.

Written by Nicolas Pottier
Updated over a week ago

Calling a Webhook

Use this guide to configure a 'Webhook Call' Split Action, view Webhook events, and troubleshoot.

Written by Nicolas Pottier
Updated over a week ago

Importing a Flow

How do I import a flow into my account?

Written by Nicolas Pottier
Updated over a week ago

Exporting a Flow

How do I export a flow from my account?

Written by Nicolas Pottier
Updated over a week ago

Organizing Flows with Labels

Labels help you manage a large number of flows.

Written by Nicolas Pottier
Updated over a week ago

Creating a Multi-Language Flow

What if my contacts speak different languages?

Written by Nicolas Pottier
Updated over a week ago

Starting another Flow

Use the Start another Flow action to move your contacts from one flow to another from within a flow.

Written by Nicolas Pottier
Updated over a week ago

Setting your Contacts' Language Preferences

What if my contacts prefer to communicate in a particular language?

Written by Nicolas Pottier
Updated over a week ago

Sending a Message to a Group

How do I send a message to an entire group of contacts?

Written by Nicolas Pottier
Updated over a week ago

Starting a Flow

How can I start a flow?

Written by Nicolas Pottier
Updated over a week ago

Viewing Flow Results

Results give you an overview of your flow, analytics on messages and runs & data on all activity in your flow- start to finish.

Written by Leah Christine Breeden
Updated over a week ago

Creating a Flow

Follow these simple steps to create a flow.

Written by Nicolas Pottier
Updated over a week ago

Assigning Keywords to a Flow

A keyword is the first word in an incoming message and can be used to initiate a flow.

Written by Nicolas Pottier
Updated over a week ago

Flow Types

Learn more about our three different flow types: Messaging, Phone Call, and Surveyor.

Written by Nicolas Pottier
Updated over a week ago

Invalid Regular Expressions

How to resolve a flow issue for an invalid regular expression

Written by Eric Newcomer
Updated over a week ago

Fixing Missing Dependencies

Sometimes your flow depends on something that no longer exists.

Written by Eric Newcomer
Updated over a week ago