Triggers

Triggers allow you to control how or when a flow begins. Learn more about using triggers here.

11 articles in this collection
Written by Nicolas Pottier and Leah Christine Breeden

Starting a Flow after a Ticket is Closed

Use this trigger to start contacts in a flow after their ticket has been resolved.

Written by Leah Christine Breeden
Updated over a week ago

Group Inclusion & Exclusion on Triggers

When setting up triggers, you can choose to only include or exclude particular groups.

Written by Leah Christine Breeden
Updated over a week ago

Start a Flow when Facebook Refers a Contact

Use this trigger to start a flow when a contact initiates a conversation via Facebook Messenger on your page.

Written by Leah Christine Breeden
Updated over a week ago

Starting a Flow after Receiving a Call

Use this trigger to start a flow for incoming calls

Written by Leah Christine Breeden
Updated over a week ago

Creating a Trigger to Start a Flow After a Missed Call

Use this trigger to start a flow when you miss a call.

Written by Leah Christine Breeden
Updated over a week ago

Start a Flow after Receiving a Message that Doesn't Match Any Keywords

Use this trigger to start a flow after receiving an uncaught message which does not match any set keyword triggers.

Written by Nicolas Pottier
Updated over a week ago

Introduction to Triggers

Triggers allow you to control how or when a flow begins.

Written by Nicolas Pottier
Updated over a week ago

Ignoring Keywords while in a Flow

What if I want to keep contacts in a flow until they've completed it?

Written by Nicolas Pottier
Updated over a week ago

Starting a Flow in the future or on a schedule

Use this trigger to schedule a flow sometime in the future, or repeat it on a daily, weekly or monthly basis.

Written by Nicolas Pottier
Updated over a week ago

Creating a Keyword Trigger that Allows People to Join a Group

This trigger is useful for managing contacts that unsubscribe using the common opt-out keywords "stop" or "unsubscribe."

Written by Nicolas Pottier
Updated over a week ago

Creating a Keyword Trigger that starts a Flow

A keyword is the first word in a message and can be used to initiate a flow.

Written by Nicolas Pottier
Updated over a week ago