Triggers

Triggers allow you to control how or when a flow begins. Learn more about using triggers here.

11 articles in this collection
Written by Nicolas Pottier and Leah Christine Breeden

Starting a Flow after a Ticket is Closed

Use this trigger to start contacts in a flow after their ticket has been resolved.

Written by Leah Christine Breeden
Updated this week

Group Inclusion & Exclusion on Triggers

When setting up triggers, you can choose to only include or exclude particular groups.

Written by Leah Christine Breeden
Updated over a week ago

Start a Flow when Facebook Refers a Contact

Use this trigger to start a flow when a contact initiates a conversation via Facebook Messenger on your page.

Written by Leah Christine Breeden
Updated over a week ago

Starting a Flow after Receiving a Call

Use this trigger to start a flow for incoming calls

Written by Leah Christine Breeden
Updated over a week ago

Creating a Trigger to Start a Flow After a Missed Call

Use this trigger to start a flow when you miss a call.

Written by Leah Christine Breeden
Updated over a week ago

Start a Flow after Receiving a Message that Doesn't Match Any Keywords

Use this trigger to start a flow after receiving an uncaught message which does not match any set keyword triggers.

Written by Nicolas Pottier
Updated this week

Introduction to Triggers

Triggers allow you to control how or when a flow begins.

Written by Nicolas Pottier
Updated this week

Ignoring Keywords while in a Flow

What if I want to keep contacts in a flow until they've completed it?

Written by Nicolas Pottier
Updated over a week ago

Starting a Flow in the future or on a schedule

Use this trigger to schedule a flow sometime in the future, or repeat it on a daily, weekly or monthly basis.

Written by Nicolas Pottier
Updated over a week ago

Creating a Keyword Trigger that Allows People to Join a Group

This trigger is useful for managing contacts that unsubscribe using the common opt-out keywords "stop" or "unsubscribe."

Written by Nicolas Pottier
Updated over a week ago

Creating a Keyword Trigger that starts a Flow

A keyword is the first word in a message and can be used to initiate a flow.

Written by Nicolas Pottier
Updated over a week ago