Voice (IVR)

Interactive Voice Response (IVR) workflows allow you to send recorded voice messages to which your contacts can respond by using their keypad or recording their own message.

Nicolas Pottier avatar Leah Christine Breeden avatar
10 articles in this collection
Written by Nicolas Pottier and Leah Christine Breeden

Configuring a Retry in an IVR (Voice) Flow

You can set your flow to resend when a call is unanswered to be sure to reach your contacts.
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Written by Leah Christine Breeden
Updated over a week ago

IVR Flow Split Actions

IVR flow Split Actions differ slightly from messaging Split Actions. See how here.
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Written by Leah Christine Breeden
Updated over a week ago

Replaying a Contact Recording

How can my contacts verify their recordings?
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Written by Leah Christine Breeden
Updated over a week ago

Simulating an IVR Flow

Test out your Interactive Voice Response (IVR) flow using the simulator in the flow editor.
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Written by Nicolas Pottier
Updated over a week ago

Viewing Call Logs

How do I see if my calls were successful or not?
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Written by Nicolas Pottier
Updated over a week ago

Adding Audio to Play Message Actions

Add your own audio recordings to messages.
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Written by Nicolas Pottier
Updated over a week ago

Creating a Voice (IVR) Flow

Send recorded voice messages to which your contacts can respond by using their keypad or recording their own message.
Nicolas Pottier avatar
Written by Nicolas Pottier
Updated over a week ago

Adding IVR to your Android Channel

Read this article to understand why IVR is useful for Android channels and how to set it up.
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Written by Nicolas Pottier
Updated over a week ago

Adding a Voice-enabled Nexmo Number

Follow these steps to add a voice-enabled Nexmo number to your account.
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Written by Nicolas Pottier
Updated over a week ago

Adding a Voice-enabled Twilio Number

Quickly connect a voice-enabled Twilio number to your account using this guide.
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Written by Nicolas Pottier
Updated over a week ago