F. A. Q.

Updating Workspace Information

See how to update your email address, timezone and date format, change your password, or choose a new workspace name.

Written by Leah Christine Breeden
Updated over a week ago

Configuring your Reply-to Email

Configure your account to send emails generated within flows from an address of your choosing to receive emails from your contacts.

Written by Leah Christine Breeden
Updated over a week ago

Message and Flow Archives

Learn how messages and flow results are archived

Written by Nicolas Pottier
Updated over a week ago

Do Credits Expire?

Credits expire 1 year past purchase date. Learn more about how to check your credit history here.

Written by Leah Christine Breeden
Updated over a week ago

What is a Credit?

What are credits, how do they work, and when does my credit bundle expire?

Written by Leah Christine Breeden
Updated over a week ago

Creating Aliases for Locations

If there are alternate spellings or names for regional locations, you can create what we call "aliases" to match local names.

Written by Leah Christine Breeden
Updated over a week ago

How does the platform decide which Channel sends a message?

I have multiple channels of the same type- which one will the platform use?

Written by Nicolas Pottier
Updated over a week ago

Does the platform have an API?

Check out our API and API Explorer here!

Written by Nicolas Pottier
Updated over a week ago

Can I use a dual SIM phone as an Android channel?

I have a dual SIM phone- can I connect this to my account?

Written by Nicolas Pottier
Updated over a week ago

Can I use the platform for Voice (IVR)?

Yes! Learn how to create an IVR flow here.

Written by Nicolas Pottier
Updated over a week ago

Can I use the platform in my country?

Have a look at our deployment guide for more details on the different deployment options.

Written by Nicolas Pottier
Updated over a week ago

How is my Data Stored and Secured?

Learn more about how your data is stored and secured, contact anonymization & transferring data to/from the platform here.

Written by Nicolas Pottier
Updated over a week ago

What is TCPA?

What is TCPA and how do I make sure I follow the rules?

Written by Eric Newcomer
Updated over a week ago

What is GDPR?

Details on GDPR and how it affects your account.

Written by Eric Newcomer
Updated over a week ago