F. A. Q.

Leah Christine Breeden avatar Nicolas Pottier avatar Eric Newcomer avatar
13 articles in this collection
Written by Leah Christine Breeden, Nicolas Pottier, and Eric Newcomer

Configuring your Reply-to Email

Configure your account to send emails generated within flows from an address of your choosing to receive emails from your contacts.
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Written by Leah Christine Breeden
Updated this week

Do Credits Expire?

Credits expire 1 year past purchase date. Learn more about how to check your credit history here.
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Written by Leah Christine Breeden
Updated over a week ago

What's a Credit?

What are credits, how do they work, and when does my credit bundle expire?
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Written by Leah Christine Breeden
Updated over a week ago

Creating Aliases for Locations

If there are alternate spellings or names for regional locations, you can create what we call 'aliases' to match local names.
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Written by Leah Christine Breeden
Updated over a week ago

How does the platform decide which Channel sends a message?

I have multiple channels of the same type- which one will the platform use?
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Written by Nicolas Pottier
Updated over a week ago

Does the platform have an API?

Check out our API and API Explorer here!
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Written by Nicolas Pottier
Updated over a week ago

What's the difference between @contact and @step.contact?

These are the two ways to reference contacts and their fields within a workflow.
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Written by Nicolas Pottier
Updated over a week ago

Can I use a dual SIM phone as an Android channel?

I have a dual SIM phone- can I connect this to my account?
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Written by Nicolas Pottier
Updated over a week ago

Can I use the platform for Voice (IVR)?

Yes! Learn how to create an IVR flow here.
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Written by Nicolas Pottier
Updated over a week ago

Can I use the platform in my country?

Have a look at our deployment guide for more details on the different deployment options.
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Written by Nicolas Pottier
Updated over a week ago

How is my Data Stored and Secured?

Learn more about how your data is stored and secured, contact anonymization & transferring data to/from the platform here.
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Written by Nicolas Pottier
Updated over a week ago

What is TCPA?

What is TCPA and how do I make sure I follow the rules?
Eric Newcomer avatar
Written by Eric Newcomer
Updated over a week ago

What is GDPR?

Details on GDPR and how it affects your account.
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Written by Eric Newcomer
Updated over a week ago